Stop negotiating on gut feel. Start with the data.

Veratrak turns your operational data into an objective CDMO scorecard - lead times, OTIF, data quality, forecast accuracy - so you can walk into supplier reviews with evidence, not anecdote.

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The Challenge

Vendor reviews are based on relationship, not data.

The quarterly review comes around. Someone pulls together a slide from last month's emails, the OTIF number from the ERP (if it's been updated), and a few anecdotes from the team. The vendor brings their own story. Nobody has six months of objective trends. The conversation goes in circles.

Performance problems are only visible in hindsight.

Lead times crept up by a day each month for six months. OTIF drifted from 95% to 87%. Data submissions started arriving late. None of it triggered an alert. Nobody noticed a pattern until the supply chain was already strained.

You can't benchmark suppliers against each other.

Are vendor A's lead times good or bad relative to the network? Is vendor B's OTIF improving or declining compared to six months ago? Without a consistent, standardised measurement framework, comparison is impossible.

HOW IT WORKS

Three steps from fragmented to fully visible

1. Calculate

Metrics are derived automatically from your existing Veratrak operational data - Order Management, Stock Visibility, Forecast Reconciliation. No new data sources. No manual input. The scorecard updates as operations happen.

2. Score

Suppliers are scored across four categories: Efficiency (lead time, throughput), Reliability (OTIF, late orders), Quality (data completeness, error rate), and Collaboration (forecast confirmation timeliness). Each metric shows the current value and a trend indicator.

3. Review

Drill from the overall scorecard down to category scores and into the individual metrics - with historical trend lines. In V2, compare multiple suppliers side-by-side. Walk into your CDMO review with six months of objective data.

"Instead of a difficult relationship conversation, you're walking in with six months of objective data. That's a very different negotiation."

Key Capabilities

Any KPI - standard or custom

OTIF, lead time, and data quality are built in. Any data point flowing through Veratrak can also become a metric - batch release time, confirmation lag, forecast deviation. All of it rolls up into one scorecard. No manual entry.

4-category scoring

Metrics are organised into four categories: Efficiency, Reliability, Quality, and Collaboration. Each gets a score and a threshold - Strong, Acceptable, or Weak.

Trend indicators

Every metric shows whether it's Improving, Stable, or Declining compared to the previous period. Six months of history visible in the trend drill-down.

Drillable scorecards

Navigate from overall score → category score

→ individual metric → raw data. Transparent scoring - no black boxes. Every number traces back to the operational events that generated it.

Cross-supplier comparison

Compare multiple vendors side-by-side across overall and category scores. See which suppliers sit above or below your network median.

Evidence-backed negotiations

Export scorecards for quarterly business reviews, contract negotiations, and sourcing decisions. Replace anecdote with data.

COMPLIANCE & SECURITY

Built for regulated envrionments

Supplier performance records are derived from GxP-attributed operational data - creating a compliant, auditable basis for supplier oversight.

EU GMP ANNEX 11

All underlying operational data (orders, shipments, inventory) is logged with timestamp and attribution. Scorecard values trace back to immutable operational records.

FDA 21 CFR PART 11

Supplier performance records are derived from electronic records that meet 21 CFR Part 11 audit trail requirements. The basis for every score is traceable and retrievable.

SUPPLIER OVERSIGHT

Regulatory frameworks (ICH Q10, EU GMP Chapter 7) require pharmaceutical companies to maintain oversight of contract manufacturers. Supplier Performance provides the structured, evidence-based record to demonstrate that oversight.

Veratrak Hub is validated to GxP standards. IQ/OQ/PQ documentation available on request.→ Read the full compliance overview

PLATFORM

EXPLORE THE PLATFORM

Supplier Performance works best alongside the modules that sit upstream and downstream in your supply chain.

Order Mangement

OTIF and lead time data from Order Management feed directly into the Supplier Performance scorecard.

Forecast Reconciliation

Forecast accuracy and confirmation timeliness are Collaboration metrics in the scorecard.

See all →

Supply Risk

Recurring supply risk from a CDMO surfaces as a pattern in the scorecard before it becomes a commercial problem.

See Supplier Performance in Action

30-minute demo. We'll show you your CDMO network through a data-driven scorecard - built automatically from your operational data.

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As a software company dedicated to enhancing the efficiency and security of the healthcare and pharmaceutical industry, we prioritise the protection and confidentiality of your data.